Returns
PrintingYouCanTrust.com is committed to delivering quality printing in accordance with Industry Standards. Therefore, we guarantee that if your job has defects in workmanship or materials within our control or if we fail to follow your written instructions, we will reprint the job at our expense upon receipt of returned merchandise.
This guarantee does not apply to errors in customer-supplied digital files, including, but not limited to, poor or low resolution photographs, improper color model, missing fonts, defective file formats, incorrect copy or corrections that were not noted on your proof approval form. While we do strive to assure “pleasing color” standards, we cannot guarantee the printed piece will exactly match the colors on your screen or printer.
If you feel your final, printed job does not meet your specifications and that the error is due to a defect in workmanship or materials, please follow these steps:
- Call us immediately to discuss what you think is not satisfactory about the job. If we agree that the problem is our responsibility, we will give you written authorization for obtaining a reprint.
- Ship the printed pieces back to us via UPS Ground (or comparable service), along with any original files. Be sure that the pieces are carefully packaged so that no additional damage occurs in transit. We will inspect the printed pieces upon receipt.
- We will produce and send you another proof for your review and approval. Once we receive an approved, final proof, we will reprint the job as quickly as possible.
- We will ship you the new pieces at our expense as well as reimburse you for the charges incurred to return the printed pieces to us.