FAQ
What is PrintingYouCanTrust.com?
Visit About Us.
Why should I give you my print project instead of some other online company?
Behind every order at PrintingYouCanTrust.com is a team of professionals who are dedicated to meeting your expectations. We combine the efficiency and competitive pricing of online ordering with the quality and commitment of people who care. That's why we offer a Satisfaction Guarantee and why we say thatour name is our promise.
What are your customer service hours?
Normal business operations for PrintingYouCanTrust.com are from 8:30 am - 5:00 pm CST. However, to accommodate orders on both coasts, you can leave a message at our toll free number (1-877-336-9666). Someone will respond to your inquiry in a timely fashion. Or you can e-mail us 24/7.
How can I contact you?
View the Contact Us page.
What are your privacy and security policies?
View the Privacy Policy page.
What are your terms and conditions?
View the Terms and Conditions page.
How long does it take from the time I submit my order until you begin working on the job?
Your job is usually preflighted within 24 hours. A proof is prepared within 24-48 hours if your files have been prepared properly. If there is a problem with your file, we will contact you immediately to keep your project moving forward.
Can you provide die-cutting, foil-stamping, embossing or thermography capabilities?
Yes, but we handle items like this as Custom projects. We can also help you with projects requiring special inks, different binding techniques, finishing options (such as three-hole punch), index tabs and more. Just go to the Custom page and fill out the request for a quote.
How long will it take until my printed pieces are delivered?
Each product has a Production Time noted on the website in its specific section. Or, if it’s a custom job, there is normally a production time noted during the quoting process.
Will I receive the exact quantity I order?
For stock items that we imprint, most of the time we ship slightly more than the quantity ordered free of charge. On rare occasions, we may ship slightly fewer pieces than the quantity ordered which will be considered an acceptable fulfillment of the order. Printing industry standards allow for a certain amount of overs and unders. If underages are a concern and you need cannot have any unders, please contact Customer Service to discuss how we can accommodate your needs. For items that are NOT stock items, and require custom manufacturing, you will be advised what the acceptable amount of overs/unders will be.
How do I order multiple pieces?
The best way to order multiple pieces is simply to order each item separately. You can give your elements similar names so that we know they are related. Also, be sure to put them all on the same production schedule so that they deliver at the same time.